Returns & Exchanges

Our returns and refunds policy is simple and straightforward: We value our customers more than anything and will try our best to make your experience a positive one.

 

Refunds

If for some reason you are unhappy with the products you've received. Please drop us an email with your order # and a short explanation of your reason for returning. We will work towards a swift resolution for you. 

Unfortunately due to banking, courier and admin fees involved, we cannot issue refunds for any items that do not fit or are unwanted, but we can however issue you with a gift card to that value or make an exchange.

Only items with material or manufacturing defects will qualify for a full refund. Full refunds are only available if you contact us within 48 hours of receiving your item and noticing the defect.

 

Exchanges

We understand that by nature, online shopping can sometimes be a bit difficult for clothing. To this end, we do try to provide as accurate as possible sizing recommendations on our product listings. If you’re unsure about the size you should pick, ask first! We will gladly assist you.

If, however, we do get it wrong and you end up with an item that doesn’t fit, we will gladly issue you a new item in the correct size.

We understand that no one likes to wait, especially when you are returning an item. Therefore, once we have received your item back, we commit to processing your exchange and sending your new item that day, provided we receive the return before 12am. We will also pay for the return courier. Nice, eh?

Should the garment returned be not in it’s original state when it arrives with us, you may not qualify for an exchange and will then have the item sent back to you via economy shipping.

Some tips when trying on our garments for the first time:
– Try to remove makeup before doing so.
– Avoid wearing any strong cologne or perfume.
– Avoid wearing the item for an extended period of time.
– Do not remove any labeling until satisfied with fit and size.

Please note: any items on sale will not qualify for exchanges.

 

Local Returns

If you are in the area, please get hold of us with your order number and let us know when you’d like to stop by or where we can meet you to collect your item. Try to plan this atleast 24 hours in advance to give us a bit of notice.

 

Courier Returns

If you received your item that you wish to return via courier, please send it back to us at this address:

2 Vine St.
Gardens, Cape Town
8001
Att: Simon (+27788037359)

We offer free shipping on all online orders, but to keep our prices competitive, we cannot commit to paying for your return courier.

If you require an exchange, the new item sent to you will be done so using our economy shipping at no cost to you. However, should you require the item urgently you can pay for express shipping.

 

Product Warranties

Due to the nature of the industry we’re serving, it is difficult for us to guarantee any of our products.

We always double check the quality of an item we send out and ask that you do the same when you receive it.

We do not cover the damage caused by, or as a result of any contact with the ground or alike surfaces. However, if you feel that the product should’ve performed better than it did, please contact us and we will gladly assist you and come to an agreement.

At Westpeak we maintain the policy that everyone is human and therefore we all make mistakes from time to time.

In all our dealings with customers we keep this in mind and ask that you please do the same for us. In this way, we can both come to an agreement that suits both parties.

Size Guide

 

This is just a guide, so if you have any questions on sizing, we’re more than happy to help, just drop us an email, send
us a WhatsApp, Facebook message using the blue link on the bottom right below (fastest) or simply call us and we’ll
make sure you get the perfect fit!

Trail Shorts Sizing
Our trail shorts follow standard men's sizing with the sizes appearing in inches on the website. The measurements are as follows:
shorts-sizing

 

Ride Shorts Sizing

PLEASE NOTE: This sizing is only applicable to the product Ride Shorts, all future products follow updated Shorts Sizing section above.

The Westpeak Ride Shorts are designed to be slim, but not tight fitting. The shorts will perform best when they fit like
this. Sizing for each person may differ, especially depending on your body type and legs. The measurements for hip
circumference are maximums, so if you are below the recommended measurement, but your inseam is right, don’t
worry you can adjust the waist down using the adjuster tabs.

 

Mountain Bike Shorts Size Guide

Shirts Sizing

The Westpeak Ride Shirt is supposed to be your casual weekend ride companion. It’s designed for ultimate comfort, so
we recommend a loose fit, sizing up if need be.

 

Mountain Bike Shirts Size Guide

 

Unsure about how to take measurements? See our measurement guide.